Return Policy
SlumberWorld PROMISE PLUS 120 NIGHTS COMFORT GUARANTEE
We take great pride in the products we sell and it is important to us that you are happy with your purchase. If you are not satisfied and want to make an exchange, please follow these guidelines so we can better assist you.
Rest Assured with our PROMISE PLUS comfort guarantee. We ask that you spend a minimum of thirty nights on your new mattress to allow your body to become accustomed to the new feel of your mattress. After the "break in" period, if you still feel that you need another opportunity to select a different bed, we will provide you with one opportunity to reselect within 120 nights of the purchase of your original mattress.
We will:
Help you reselect a new mattress and schedule a convenient pickup and delivery date.
Provide inspection, pickup, and return of your original purchase to the SlumberWorld warehouse.
Transportation and handling charges may apply.
PROMISE PLUS 120 NIGHTS GUARANTEE DETAILS
1. The mattress can be exchanged only once within 31-120 days from the date of the original delivery. The exchange must be done on a SlumberWorld delivery truck to avoid damage and provide valid inspection. Please be aware that all mattress purchases are non-refundable.
2. PROMISE PLUS is available only on new mattress purchases. The mattress must be returned in original condition. This necessitates the purchase and use of a qualified mattress protector with every qualified mattress purchase. Due to manufacturer warranty terms and state and federal laws designed to protect public health, we cannot return or exchange any mattress that has been stained, damaged or abused in any way.
3. You will receive a SlumberWorld store credit for the purchase price of the original mattress. Pickup and delivery of new mattress must occur at the same time.
4. The new mattress selection must be within 10% of the original mattress purchase price or greater. You are required to pay the difference between the store credit and the price of the new selection.
5. All electric adjustable bases, pillows, sheets, mattress protectors, etc. are not refundable and exchangeable. These sales are final. The retail value of any free promotional offers may also be subtracted from the store credit associated with the original mattress purchase.
6. Floor model, clearance and discontinued items are sold “as-is” and do not qualify for the PROMISE PLUS comfort guarantee exchange privilege.
7. Our PROMISE PLUS comfort guarantee is not available on Special Orders. Special orders are not subject to cancellation. No refunds, exchanges or store credits will be issued on Special Orders.
If you are not satisfied with you mattrss and want to take advantage of our PROMISE PLUS comfort guarantee, email us at slumberworld@cswo.com or calling the store in which you made your original purchase
Damaged Items
During Delivery
We package and wrap all of our products well and have excellent delivery teams and work with the best delivery partners so your items arrive at your home snug, safe, and secure. However, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by informing the delivery crew and making a notation on the delivery receipt. Items that are refused due to damage will be replaced or repaired as soon as possible.
After Delivery
If you find any damaged or broken items after your delivery crew leaves, immediately report any product defects or damages by emailing us at slumberworld@cswo.com or calling the store in which you made your original purchase within five (5) days of your delivery.