120 Night Comfort Guarantee
Rest assured with our 120 Night Comfort Guarantee. After our team matches you with the right mattress, we ask that you spend a minumum of thirty nights on your new mattress to allow your body to become accustomed to the new feel of your mattress. After the "break in" period, if you still feel that you need another opportunity to select a different bed, we will provide you with one opportunity to reselect within 120 nights of the purchase of your original mattress.
Our team will help you reselect a new mattress and schedule a convenient pickup and delivery date for the return of your original purchase to the SlumberWorld warehouse. Transportation and handling charges may apply.
Comfort Guarantee Details
1. The mattress can be exchanged only once within 31-120 days from the date of the original delivery. The exchange must be done on a SlumberWorld delivery truck to avoid damage and provide valid inspection. Please be aware that all mattress purchases are non-refundable.
2. Applies to any new mattress purchase. The mattress must be returned in original condition. This necessitates the purchase and use of a qualified mattress protector with every qualified mattress purchase. Due to manufacturer warranty terms and state and federal laws designed to protect public health, we cannot return or exchange any mattress that has been stained, damaged or abused in any way.
3. You will receive a SlumberWorld store credit for the purchase price of the original mattress. Pickup and delivery of new mattress must occur at the same time.
4. The new mattress selection must be within 10% of the original mattress purchase price or greater. You are required to pay the difference between the store credit and the price of the new selection.
5. All electric adjustable bases, pillows, sheets, mattress protectors, etc. are not refundable and exchangeable. These sales are final. The retail value of any free promotional offers may also be subtracted from the store credit associated with the original mattress purchase.
6. Floor model, clearance and discontinued items are sold “as-is” and do not qualify for the comfort guarantee exchange privilege.
7. The comfort guarantee is not available on special orders. Special orders are not subject to cancellation. No refunds, exchanges or store credits will be issued on special orders.